JW Marriott Essex House New York

The room was spacious, and the staff are very nice with positive & polite attitudes. They are always happy to help you with any request you have. Concierge service helped me with booking tickets for museums around NYC. The hotel is safe with security around & in the lobby which was a ++ for me. Highly recommend!!!

The concierge services (Howard & Carolyn) were amazing and they enriched our experience in the city. The room was nice & the in room dining was tasty. Great location for amazing walks in NYC.

Location and size of double room was great. Loved coffee in lobby. My check in woman was great.

Free coffee was a nice surprise! Your staff is wonderful! Johnny-on-the-spot, attentive, genuinely friendly, knowledgeable, accommodating, and capable. Food was delish. Felt very safe in the hotel, and our room was surprisingly quiet. Everything operated flawlessly, and nothing on our room was in need of repair. Your beds and pillows were the most comfy ever! Oh and the complimentary champagne and dessert for our anniversary put it all over the top.

Great bed, pillows, quiet room, great view. Some of the staff were great , there was construction going on in the lobby, overall really enjoyed my stay